Delivery

DELIVERY ADDRESS 

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. It’s also why we may need to confirm your details with your card issuer when you pay with a credit/debit card, and we can only dispatch your first order to the cardholder’s address or place of work. We will do our best to keep delays to a minimum but reserve the right to cancel an order if a different address is provided. We do this to protect our customers from potential fraud and it may be necessary for us to contact you to request an amendment to the original order details. After your first successful order with us, we will be happy to ship your order to your address of choice. If you use Amazon Checkout or PayPal to pay for your products, these payment services conduct their own fraud checks, and so you may be able to use an alternative address, however this is not guaranteed. 

WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY? 

Don’t worry. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person. If any items are returned to us by Royal Mail as uncollected from the sorting office but you would still like your order, we will contact you to pay a delivery charge before we dispatch it a second time. If we are unable to contact you, we’ll assume you no longer require your order and it will be cancelled.

CAN I TRACK MY ORDER? 

If you provide us with a mobile number and email address when placing your order, we can pass your details on to the delivery company so that they can notify you about your delivery. (Only subject to delivery options selected with tracking ability). 

FREE POSTAGE ON MY ORDER? 

Postage & packaging costs for standard deliveries within the U.K. are free of charge for all orders over £45. 

STANDARD UK DELIVERY

We aim to dispatch all orders on the same working day if ordered before 4pm* for standard orders. We send products out by Royal Mail and delivery of your parcel should be attempted within 2 working days of despatch.* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.  

ROYAL MAIL GUARANTEED BY 1PM 

We aim to dispatch all orders on the same day for Guaranteed by 1pm if the order is placed before 4pm. Orders after 4pm will be dispatched the following working day. * ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays